These are the resources from my Ultimate Consultation Mastery course, on their own. Everything I have learnt from fifteen years of consulting thousands of clients, written down as checklists, guides, SOPs and templates you can use in your clinic straight away.

A consult is a business strategy, a revenue generator and an insurance policy all in one. These are the documents that make yours structured, repeatable and compliant, without relying on memory.

What is inside: ten resources

Ultimate Consultation Timeline Checklist (8 pages). Every step of a calm, organised, client-centred consult in order, from preparing the room before you bring the client in to the moment they leave.
Consultation Psychology 101 (12 pages). A guide to presence, soft skills and the subtle non-verbal behaviours in and around your consult that build lifelong rapport, trust and loyalty. Use it alongside the Timeline Checklist.
Guide & Tips for Creating Your Consult Presentation (8 pages). How to build your own slick, succinct signature consult presentation: a permanent resource you refine as your career grows, and later the tool you use to train new team members to deliver the same consult.
My Actual Medical Questionnaire (8 pages). The exact questionnaire I use with every new client. Use it as a Word document, turn it into a Google form, or rebuild it in your own booking system.
Medical Questionnaire, Editable Canva Template (Canva link). The same questionnaire as an editable Canva design. Add your colours, fonts and logo and it is your clinic’s own document.
Rebooking with Purpose (14 pages). A whole-team training resource and clinic implementation guide for injectors, dermal clinicians, admin, marketing and leadership: why rebooking matters, when it should happen and who does what.
Client Rebooking SOP & Policy (3 pages). A plain-text standard operating procedure with the policy statement, responsibilities and approved language, ready to drop into your clinic manual.
Rebooking SOP, Editable Canva Template (Canva link). The rebooking SOP as an editable Canva design, ready to brand and use as your official clinic document or training resource.
Returning Clients 101 (5 pages). The dialogue and checklist for treating returning clients with the same care as a brand-new consult, so they feel appreciated, never like a number, and never go elsewhere.
For Injectors Working in Other Businesses: the “Control What I Can Control” Checklist (7 pages). For injectors employed in franchise or established clinics: every way you can build your reputation, your referrals and your dream career before you are the business owner.

Resources only. This edition is the documents on their own: no video modules. If you want me to walk you through all of it on screen across twelve modules, the full Ultimate Consultation Mastery course is AU$697.

Delivered by email straight after checkout. Licensed for use within the purchasing clinic. General information for qualified practitioners, not medical or legal advice.