The Card Surcharge Ban: How to Handle It in Your Clinic Without Losing a Single Client

The Card Surcharge Ban: How to Handle It in Your Clinic Without Losing a Single Client

The Card Surcharge Ban: How to Handle It in Your Clinic Without Losing a Single ClientAmy Wright
Published on: 26/09/2026

From 1 October 2026 clinics can no longer add a card surcharge. Here is how Amy is handling it at Eltham Cosmetic Clinic, plus a client email template, front desk dialogue and team training points you can use.

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Vascular Occlusion: What Your Front Desk Should Say When a Client Calls

Vascular Occlusion: What Your Front Desk Should Say When a Client Calls

Vascular Occlusion: What Your Front Desk Should Say When a Client CallsAmy Wright
Published on: 12/09/2026

A client messages your cosmetic clinic saying her lip has gone white. The person who reads it is not a nurse. Here is what your admin team should do and say, and what they must never say.

vascular occlusionadmin teamfront deskadverse eventsclinic protocols
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The Unsung Hero of Your Cosmetic Injectables Practice: Why Proper Aftercare Instructions Change Everything

The Unsung Hero of Your Cosmetic Injectables Practice: Why Proper Aftercare Instructions Change Everything

The Unsung Hero of Your Cosmetic Injectables Practice: Why Proper Aftercare Instructions Change EverythingAmy Wright
Published on: 09/09/2026

Your cosmetic injectable aftercare sheets do more than you think. They protect you legally, reduce next-day client calls, and elevate your professionalism. Here's why they matter.

cosmetic injectable aftercareaftercare instructionscosmetic nurse complianceclient experiencecosmetic injector tipsclient journey
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